Jocelyn Aqua, Alex Tate
Session Time: Wed, Nov 4, 2026: 10:10 AM – 11:10 AM
AI voice agents make sales calls, answer customer questions, and manage accounts. This panel will explore the legal issues surrounding these conversations, including calling rules, AI disclosures, recording and consent, customer data use, and responsibility for what an agent says and does. Through practical inbound and outbound call scenarios, panelists will discuss how businesses and vendors can allocate responsibilities and translate legal requirements into call flows, contractual protections, and human escalation procedures.
Jocelyn Aqua, Partner, HWG
Alex Tate, Associate, HWG
Reading Materials:
